MISSION OUT TERMS & CONDITIONS

Safety information and acknowledgment of risk

At Mission Out we want all our visitors to have an epic outdoor adventure, so safety is our priority.

As some of our activities involve risk, all visitors must read and agree to the following safety
information and where necessary, undertake activity specific safety briefings before use – no
exceptions!

• Mission Out is an unsupervised area. All children under the age of 18 must be accompanied
and supervised by a responsible adult, who must ensure all in their care understand and
follow the safety information and instructions. Anyone not following instructions will not be
permitted to use the equipment and may be asked to leave, with no refund being given.
On booking, names and dates of birth of all visitors must be given and updated with us if
someone else is coming in their place

• Children under the age of 6 may not be able to take part in all activities for safety reasons or
restrictions. Activities are not suitable for children under 3.

• You must be physically and mentally able to take part in activities. If you are in doubt, speak
with a member of our team, however this is ultimately your decision as some activities are
high up and require a degree of fitness and ability

• If you have a pre-existing medical condition that may affect your ability on an activity, or are
pregnant, you must fully assess your suitability before taking part

• Equipment must not be used if you do not meet height or weight requirements

• If protective equipment is provided, it must be worn correctly for the duration of the activity

• With the nature of these activities, despite safety measures put in place, there is still a risk of
injury which could range from a minor scrape, to broken bones and in extreme cases, death.
By agreeing to this safety information you are acknowledging these risks

• Do not force others to do activities they are not comfortable with and do not push, pull or
move others if they are struggling and need help – get a member of our team to assist

• If you see any damaged equipment, report it to a member of our team immediately

• No food or drink to be taken on any equipment or activity

• All equipment, protective clothing and items belonging to Mission Out to remain within the
park

• Wear appropriate footwear and clothing for the weather and activities

• If we experience severe adverse weather such as strong winds, ice, snow or thunderstorms,
Mission Out may be forced to close

• If we experience a period of adverse weather such as torrential rain, strong winds, ice, snow
or thunderstorms, we may close The High Ropes, High Tower Jump Pillow and Adventure
Golf until they are checked and deemed safe to reopen

• If instructed by a member of our team to exit an activity or piece of equipment, you should
do so immediately

• Our team at Mission Out are not medically qualified, therefore not in a position to assess the
capability of our visitors to use the equipment. It is the visitor’s responsibility to undertake
such an assessment before taking part in any activities. We advise you to visit Mission Out
prior to booking to undertake your own risk assessment.

Activity specific safety information

High Ropes

• This High Ropes activity is supervised by our trained instructors, however parents /
guardians must be present at all times

• No access to the high ropes unless supervised by a high ropes instructor

• All visitors must attend the safety briefing before taking part, even if you have previously
participated. If you are an adult supervising under 18’s, you must ensure they understand
and follow all safety instructions and information

• You will be clipped on to the Belay safety system for the duration of the activity and must
not detach this at any time

• There is a risk of injury when undertaking this activity – users must wear protective
equipment correctly and at all times. Failure to do so will prohibit visitors from taking part in
this activity

• The minimum height for this activity is 120cm (3ft 9) with an accompanying adult or 130cm
(4ft 2) unaccompanied. Maximum height is 193cm (6ft 3). Anyone not falling into these
heights cannot participate in this activity

• The maximum weight is 120 kg (19 stone). Anyone exceeding this weight cannot take part
for safety reasons

• Closed toe footwear, tied securely to be worn – sandals, pumps or open toe shoes are not
permitted. Areas which the harness will cover, such as arms, legs and midriff must be
covered. Shorts can be worn but must be long enough to prevent the harness from rubbing
on the skin

• Long hair must be tied back to prevent it getting caught in moving parts of the system

• Any loose / large items of jewellery should be removed. Any loose items of clothing, or
personal effects should be left in the lockers provided, to prevent them falling onto other
visitors

• This activity requires a moderate level of fitness and is physically testing – visitors must be
confident they are able to participate

• All participants will be asked to complete a medical consent form before taking part. If you
are suffering from a medical condition (including pregnancy) which may affect your ability to
take part, or could result in injury to yourself or others, you cannot participate

• If instructed by a member of our team to exit the high ropes, you must do so immediately

• High ropes are an adventurous activity and have an inherent risk of injury. Bumps, bruises,
cuts, grazes, sprains and strains are common, and we cannot rule out more serious injury
and in extreme cases, death. By agreeing to these safety instructions you are acknowledging
the risks involved and agree to abide by all instructions and wear protective equipment you
have been issued, at all times

• In the unlikely event of an accident, or loss or damage to personal effects, you acknowledge
that Mission Out will not be liable for any direct or indirect loss, damage or injury arising
from, or in connection with the activity and you waive all and any claims against Mission Out

High Tower Jump Pillow

• Only jump from the tower when the air bag is inflated, dry and clear of others. Remove any
loose or sharp items before jumping

• No access unless a member of our team is present

• Minimum height to participate is 120cm (3ft 9)

• Participants must first jump from the lower 3 metre tower, before being permitted to move
to the higher levels of 4.5 and 6 metres. No running off any platform

• Only 1 person at a time – do not jump simultaneously with another participant from the
same, or another level

• Land either on your back or bottom and cross your arms over your chest – do not do
somersaults, back flips or dive headfirst. Do not tuck or curl up your knees

• Exit the airbag as quickly as possible after landing
Lake activities

• Children must be accompanied by a responsible adult on water activities at all times

• Do not overcrowd the rafts or ferry

• No swimming, paddling, jumping or diving into the lake

• Use of lifebuoys for emergencies only
Adventure Golf

• Allow visitors in front of you time and space to have their turn

• Do not swing the putter higher than knee height

• No climbing on obstacles or fencing

• Do not cross under the High Ropes Course

• Only Mission Out Adventure Golf putters are permitted – no golf clubs

• Return clubs to the designated area after use

Additional safety information

• Any person found to be in possession of an article deemed to be offensive or dangerous will
be immediately escorted from Mission Out, without any right to a refund. Tong GC reserves
the right to make reports to the relevant authorities, which may lead to prosecution.

• No alcohol can be brought into the park and consumed. Any persons found possessing
alcohol, or who appear to be under the influence of alcohol, may be refused admission to
Mission Out or escorted from the site without any right to a refund.

• The use of illegal substances and/or legal highs (including, but not limited to, laughing gas)
are strictly prohibited and any persons found possessing, using or who appear to be under
the influence will be refused admission or escorted from the site without any right to a
refund.

• Mission Out is a smoke and vape free zone. Smoking and vaping is not permitted in any
indoor or outdoor areas.

Cancellation / Amendment Policy

If you wish to cancel your booking and request a refund, you must do so 7 days prior. If you wish to
make an amendment to the date of your booking, this must be done 24 hours prior.

If you created an account when making your booking you can amend your play session yourself
through the My Account section on our booking system here, please speak to a member of the team
if you need help, please quote your booking reference. Refunds or amendments will not be given if
you don’t attend on your booked date and we remain open.

Weather Policy

• Mission Out is an access all activities outdoor attraction and as such we may experience a
variety of weather conditions and advise visitors to dress appropriately.

We will remain open if it rains!

• You will receive a reminder email 48 hours prior to your booking – at this point you are still
able to amend your booking to an alternative date via your Digitickets account (subject to
availability). Bookings can be amended up to 24 hours before your visit.

• If we experience serious adverse weather such as strong winds, ice, snow or thunderstorms
and Mission Out is forced to close, we will offer a full refund or the option to reschedule
your visit. We will email all visitors as early as possible.

• If we experience serious adverse weather and the park remains open, but are forced to close
The High Ropes, High Tower Jump Pillow or Adventure Golf for longer than 2 hours, we will
issue a half price voucher to be redeemed against your next visit. This can be booked online
and the voucher must be presented on entry

• In the event of serious adverse weather and you have booked a cabin, your booking can be
moved to an alternative date by giving 24 hours’ notice, or a refund issued if cancelled 7
days prior. If Mission Out is closed we will offer a full refund.

• If you have a party booked and Mission Out is forced to close, we will offer a full refund or
move your booking to an alternative date, subject to availability. If the High Ropes, High
Tower Jump Pillow and Adventure Golf remain closed for longer than 2 hours, we will issue
a half price voucher to be redeemed against your next visit

General

• Vehicles are parked at the owners’ risk. We take no responsibility for damage caused to any
vehicle using the car park and no guarantee is given as to the security of guests’ vehicles in
the car park or any contents.

• Customers vehicles are not permitted to remain in the carpark after Mission Out or the
garden centre closes and the gates are locked.

• Pets or animals of any nature are not permitted in Mission Out except for guide dogs,
hearing dogs and registered assistance dogs.

• No animal should be left in any vehicle parked at the centre. We will contact relevant
authorities in relation to any animals that are left unsupervised or that are found to be in
distress.

• For health and safety reasons, wheelchairs, prams and strollers are the only transport device
permitted in Mission Out. Bicycles, roller-blades, skateboards or similar devices are not
permitted within the park.

• Strictly no ball games at Mission Out.

• On entry to Mission Out, your hand will be stamped. This will allow you to return within the
same day if leaving the site, visiting the Garden Centre or Grass Hoppers. Proof of booking
may be required on your return.

Covid

• To minimise the risk of contracting the Covid-19 virus, it is in the interest of everyone visiting
Mission Out to comply with the latest Covid Government guidelines.

• We will continue to have sanitising stations around the park and in our catering/retail
outlets and encourage all visitors to sanitise on arrival.

• All our facilities and equipment will be cleaned and sanitised each day.